linen plus size clothes
 
 
 
 
 
 
 
 
   

 

 

linen plus size clothes and clothing products in our online shop offering cool summer holiday and hot weather designer womans wear including skirts, dresses, pants, trousers, blouses, shorts, tunics and jackets

vivi-direct.com
  FAQ's

 

Where does VIVI-DIRECT deliver to?
How much is postage & packing?
How long do my linens take to arrive?
How do I check the individual sizings of the garments to see if they will fit?
What do I do if the goods need to be exchanged/returned?
Who pays return postage?
What about refunds?
What credit cards do you accept?
How safe am I to buy on the internet?
What about exchange rates for goods ordered from abroad?
When is the money taken from my credit/debit cards?
Can I pay any other way?
Are these linen garments easy to wash and how do I wash them?

 

Where does VIVI-DIRECT deliver to?
vivi-direct delivers Linen Women’s Clothing worldwide.

How much is postage & packing?

For UK orders, vivi-direct charges a minimum of £6.50 + £1 for every extra garment. (i.e. 2 garments = £7.50)
 
For deliveries within Europe, the minimum is £10 + £1 per extra garment (i.e. 2 garments = £11)
 
For deliveries outside Europe, the minimum is £12.50 + £1 per extra garment (i.e. 2 garments = £13.50)

How long do my linens take to arrive?
vivi-direct will ship your goods from the UK within 7 working days. For UK orders, goods are sent by Royal Mail Special Delivery to arrive before noon the next working day. For overseas orders, goods are usually shipped from the UK by Royal Mail Signed-For to arrive as quickly and as safely as possible, though vivi-direct cannot of course be held responsible for any postal delays that might arise in individual destination countries.

How do I check the individual sizings of the garments to see if they will fit?
Please refer to the vivi-direct size chart where you will find the UK Size equivalents for the US, the EU and France, together with individual garment/size measurements (in inches). Garments are usually found to be true to the size that you would normally take (Fine Linen is not made to be worn tight), with the exception of the Fitted Linen Blouse which usually requires a size larger.

For any further help, you can telephone Viv at +44 (0) 1824 790116. Leave a message and she will return your call. Alternatively, you can e-mail viv@vivi-direct.com.


What do I do if the goods need to be exchanged/returned?
No problem, as long as goods are returned within 7 days of receipt along with the Delivery Letter with the Returns Address printed at the top of this Letter. However, goods must be in the same condition as you received them, unworn and undamaged. Vivi-direct reserves the right to refuse the return of items which are not in re-saleable condition. Also, vivi-direct cannot be held responsible for goods lost in the post whilst being returned, so please keep a postal receipt or tracking number for your records.

Who pays return postage?
You will pay for the return postage, but vivi-direct will not charge extra postage for replacement garments.

What about refunds?
In the rare event that the items sent to you are just not suitable even in a replacement size, colour or style, then vivi-direct will refund the value of the goods returned, net of postage.

What credit cards do you accept?
vivi-direct accepts:

Visa
Mastercard/Eurocard

Delta
Switch
American Express


How safe am I to buy on the internet?
There is now more security in purchasing on the internet than by using your credit card in a High Street store, where the copy of your transaction, containing all of your credit card details, will be left on the premises. vivi-direct uses Barclays Bank Online ePDQ Merchant Services as its Payment Server. Every transaction is encrypted to ensure that your payment details are private, secure and protected.

What about exchange rates for goods ordered from abroad?
The goods are billed in UK currency GB Pounds sterling. The conversion into your local currency will be made by your card issuer at the currency rate of the day on which the conversion is made. US dollar approximate equivalents on the website are merely as a price guide. We cannot be held responsible for currency conversion rates from GB Pounds sterling.

When is the money taken from my credit/debit cards?
vivi-direct’s Barclays Bank Online ePDQ Payment Server will reserve the money to cover your order with your bank or credit card company. This money will not be deducted from your account until vivi-direct is at the point of shipping your goods and notifies the Barclays Payment Server that payment is due.

Can I pay any other way?
Yes of course, and vivi-direct absolutely guarantees total privacy and security.

You can telephone +44 (0) 1824 790 116 and we will return your call as quickly as possible to take all of your order details.
 
You can fax +44 (0) 1824 790 116 with your order details.
   

You can e-mail your order details to viv@vivi-direct.com
 

vivi-direct will also accept payment by CHEQUE through the POST to:

vivi-direct
Unit 1
c/o The Old Rectory
Llandyrnog
Denbigh
LL16 4HN
Wales - UK

Are these linen garments easy to wash and how do I wash them?
Yes. This linen clothing can be machine-washed with a non-biological powder on a cool wash (biological may be used for white, and you could use "Dreft Dark" liquid and cold water for black & navy to retain the colour density). A small amount of fabric conditioner can be added to the wash. Hang up to dry, and your garments can be ironed easily. It is recommended that you wash matching garments of the same colour together for the first time, so that any slight shade movement will be uniform.

If you have any questions or require further information about any of our linen plus size clothes products please call +44 (0)1824 790 116 or complete our online enquiry form.



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vivi-direct.com
Tel: +44 (0)1824 790 116 | Fax: +44 (0)1824 790 116 | E-mail: info@vivi-direct.com

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