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 Where
does VIVI-DIRECT deliver to?
vivi-direct delivers Linen Women’s Clothing
worldwide.
How
much is postage & packing?
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For UK orders, vivi-direct
charges a minimum of £6.50 + £1 for every extra
garment. (i.e. 2 garments = £7.50)
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For deliveries within Europe, the minimum
is £10 + £1 per extra garment (i.e. 2 garments
= £11)
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For deliveries outside Europe, the minimum
is £12.50 + £1 per extra garment (i.e. 2 garments
= £13.50) |
How
long do my linens take to arrive?
vivi-direct will ship your goods from the
UK within 7 working days. For UK orders, goods are sent by
Royal Mail Special Delivery to arrive before noon the next
working day. For overseas orders, goods are usually shipped
from the UK by Royal Mail Signed-For to arrive as quickly and
as safely as possible, though vivi-direct cannot of course
be held responsible for any postal delays that might arise
in individual destination countries.
How
do I check the individual sizings of the garments to see if
they will fit?
Please refer to the vivi-direct size
chart where you will find the UK Size equivalents for
the US, the EU and France, together with individual garment/size
measurements (in inches). Garments are usually found to be true to the
size that you would normally take (Fine Linen is not made
to be worn tight), with the exception of the Fitted
Linen Blouse which usually requires a size larger.
For any further help, you can telephone Viv
at +44 (0) 1824 790116. Leave a message and she will return
your call. Alternatively, you can e-mail viv@vivi-direct.com.
What
do I do if the goods need to be exchanged/returned?
No problem, as long as goods are returned
within 7 days of receipt along with the Delivery Letter with
the Returns Address printed at the top of this Letter. However,
goods must be in the same condition as you received them,
unworn and undamaged. Vivi-direct reserves the right to refuse
the return of items which are not in re-saleable condition.
Also, vivi-direct cannot be held responsible for goods lost
in the post whilst being returned, so please keep a postal
receipt or tracking number for your records.
Who
pays return postage?
You will pay for the return
postage, but vivi-direct will not charge extra postage for
replacement garments.
What
about refunds?
In the rare event that the items sent to
you are just not suitable even in a replacement size, colour
or style, then vivi-direct will refund the value of the goods
returned, net of postage.
What
credit cards do you accept?
vivi-direct accepts:
How
safe am I to buy on the internet?
There is now more security in purchasing
on the internet than by using your credit card in a High Street
store, where the copy of your transaction, containing all
of your credit card details, will be left on the premises.
vivi-direct uses Barclays Bank Online ePDQ Merchant Services
as its Payment Server. Every transaction is encrypted to ensure
that your payment details are private, secure and protected.
What
about exchange rates for goods ordered from abroad?
The goods are billed in UK currency GB Pounds sterling. The conversion into your local currency will be made by your card issuer at the currency rate of the day on which the conversion is made. US dollar approximate equivalents on the website are merely as a price guide. We cannot be held responsible for currency conversion rates from GB Pounds sterling.
When
is the money taken from my credit/debit cards?
vivi-direct’s Barclays Bank Online
ePDQ Payment Server will reserve the money to cover your order
with your bank or credit card company. This money will not
be deducted from your account until vivi-direct is at the
point of shipping your goods and notifies the Barclays Payment
Server that payment is due.
Can
I pay any other way?
Yes of course, and vivi-direct
absolutely guarantees total privacy and security.
Are
these linen garments easy to wash and how do I wash them?
Yes. This linen clothing can be machine-washed with a non-biological
powder on a cool wash (biological may be used for white, and
you could use "Dreft Dark" liquid and cold water
for black & navy to retain the colour density). A small
amount of fabric conditioner can be added to the wash. Hang
up to dry, and your garments can be ironed easily. It is recommended
that you wash matching garments of the same colour together
for the first time, so that any slight shade movement will
be uniform.
If you have any questions or require further
information about any of our linen plus size clothes
products please call +44 (0)1824 790 116
or complete our online enquiry form.
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Tel: +44 (0)1824 790 116 | Fax:
+44 (0)1824 790 116 | E-mail: