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Any garment/s needing to be returned must be within 7 days of receipt, accompanied by your name, address, order number and delivery note.  Items must be in the same condition as when you received them, unworn and undamaged, and in the same packaging.  

The return address is:,    The Old Rectory,    Llandyrnog,    Denbigh, LL16 4HN.     

Return postage is at customers' expense and can be 2nd class mail, but please keep proof of postage for your records.  Replacement items (styles, sizes, colours,) required will be sent to you at no extra postage cost.  If a refund is requested, please allow up to 30 days from the date the return is received back for the refund to be processed.

vivi-direct reserves the right to refuse the return or refund of items that are not in re-saleable condition, and cannot be held responsible for any items lost in the post whilst being returned.  This does not affect your statutory rights.